FULL DAY WORKSHOP: CREATING THE CULTURE OF GREAT CUSTOMER SERVICE

The focus of this workshop is to create a shared understanding of happiness at work, leading with happiness and an
understanding of how to create and maintain a happy workplace environment which allows customer service teams to
create amazing experiences.
We will make specific reference to the challenges identified by workshop attendees, we can arrange a pre workshop
survey of attendees teams to help them review where they are.
The content will include:
● What is culture why is it important
● The importance of micro cultures or team cultures .
● How do you build a happy culture which nurtures a great customer experience
● Our framework to create a happy work culture.
● Examples of great customer cultures
● The importance of leadership in a culture of great customer service
● The importance of purpose, values, and desired behaviours to create the culture and outcomes you desire
● A framework for taking back to your organization to explore your culture